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What is the Ombudsman Program?

What is the Ombudsman Program?

Ombudsman Procedures adopted by the New Orleans Metropolitan Association of REALTORS® are intended to provide enhanced communications and initial problem-solving capacity to the professional standards process. NOMAR is charged with the responsibility of receiving and resolving ethics complaints, and hearing arbitration disputes filed against its members. An Ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues.

 

How will I know to ask for an ombudsman?

Many complaints do not expressly allege violations of specific articles of the REALTOR® Code of Ethics and may not concern conduct related to the Code. Some complaints are transactional, technical, and procedural questions that can be readily responded to. Some complaints are due strictly to lack of communication. These types of issues may be appropriate for the Ombudsman program.

 

What will the ombudsmen not do?

  • Adjudicate/make the final decision
  • Give legal advice
  • Determine who is right or wrong
  • Disclose communications – Process is CONFIDENTIAL
  • Make any written record of discussions and/or agreements

Who are the ombudsmen?

REALTORS® appointed to be Ombudsmen must demonstrate objectivity, participate in a training program, and possess extensive knowledge of the REALTOR® Code of Ethics.

 

How does the ombudsman process work?

NOMAR staff will send the ombudsman request form to the ombudsman via e-mail. The form will include contact information for both parties as well as a written account of the conflict.

The ombudsman will make all necessary contacts in an attempt to resolve the complaint. If the ombudsman efforts are effective, there is no further action necessary. If the efforts are not successful in resolving the complainant’s issues, the ombudsman will advise the complainant about the next step(s) in the complaint process.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  | Office: 504-885-3200 | Fax: 504-888-1812 | Mail: 3645 North I-10 Service Road, Metairie, LA 70002|Web: www.nomar.org

Code of Ethics

The Code of Ethics:  A Commitment to the Public The Code of Ethics of the National Association of REALTORS® is the promise to the public that when dealing with a real estate agent that is a REALTOR®, you can expect honest and ethical treatment in all transaction related matters.

Only REALTORS® pledge to abide by the Association's Code of Ethics and only REALTORS® are held accountable for their ethical behavoir.

2018 Code of Ethics

2017 Code of Ethics

 

File an Ethics Complaint

Boards and Associations of REALTORS® are responsible for enforcing the REALTORS® Code of Ethics.  The Code of Ethics imposes duties, above and in addition to those imposed by law or regulation, which apply only to real estate professionals who choose to become REALTORS®.

Before you file an Ethics Complaint

General Instructions

Form E-1, "Ethics Complaint"

Outline of Procedure for Ethics Hearing

Subcategories

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